🚩 Challenges Faced
Operational challenges OPENHAUS experienced before digital transformation
E-commerce infrastructure was insufficient to support the brand's growth goals.
Online and offline store processes were running separately, increasing operational burden.
Manual processes in order, customer, and inventory management were causing time loss.
🎯 Implemented Solutions
An end-to-end digital transformation process was designed for the brand
Migration to Shopify
- All product, customer, and order data was securely migrated to Shopify
- A modern and user-friendly online store reflecting the brand identity was created
Nebim ERP Integration
- Order, customer, and inventory management became fully automated
- Data flow accelerated with bidirectional integration between ERP and Shopify
- Operational risks like incorrect orders and inventory mismatches were eliminated
Online + Offline Store Integration
- Offline store inventory was integrated with the online system
- Customers were offered seamless shopping with 'one brand - one experience' approach
- Post-sales customer experience was strengthened
📈 Achieved Results
Successes achieved through implemented strategies and integrations
Operational Efficiency
Significant acceleration in operational processes was achieved
Order Management
Order and customer management became easier, errors were minimized
Omni-Channel Structure
An omni-channel structure was established with full integration between online & offline stores
Customer Satisfaction
Customer satisfaction and brand trust increased
💡 Project Summary
OPENHAUS achieved a complete digital transformation with Shopify and Nebim ERP integration. With the integration of online and offline stores, automated processes, and enhanced customer experience, the brand increased its competitive strength in the industry.