Connecting a Custom Domain

Connecting a Custom Domain

Using a custom domain (like www.yourstore.com) gives your store a professional appearance. Nuvi handles SSL certificates automatically once your domain is connected.

Prerequisites

• A registered domain name from any domain registrar (GoDaddy, Namecheap, Google Domains, etc.)
• Access to your domain's DNS settings
• A paid Nuvi plan (custom domains are not available on the free plan)

Step 1: Add Your Domain in Nuvi

1. Go to Settings > Domains in the admin panel.
2. Click "Add Custom Domain".
3. Enter your domain name (e.g., www.yourstore.com).
4. Nuvi will display the DNS records you need to configure.

Step 2: Configure DNS Records

Log in to your domain registrar and add the following DNS records:

• CNAME Record — Point www to yourstore.usenuvi.com
• A Record (for root domain) — Point @ to the IP address shown in your Nuvi settings

Important: DNS changes can take up to 48 hours to propagate worldwide, though most changes take effect within 1-2 hours.

Step 3: Verify Domain

After configuring DNS, return to Settings > Domains and click "Verify". Nuvi will check that your DNS records are correctly configured. Once verified:

• An SSL certificate is automatically provisioned (HTTPS).
• Your store will be accessible at your custom domain.
• The Nuvi subdomain will redirect to your custom domain.

Troubleshooting

If verification fails:

• Wait at least 2 hours for DNS propagation.
• Double-check the DNS records match exactly what Nuvi shows.
• Make sure there are no conflicting DNS records (old A records or CNAME records pointing elsewhere).
• If using Cloudflare, set the proxy status to "DNS Only" (gray cloud) during setup.